At AV Rent Car Lda we understand that the use of your personal data requires your trust. We are subject to the highest privacy standards and will only use your personal data for clearly identified purposes and in accordance with your data protection rights.
The confidentiality and integrity of your personal data is one of our main concerns.
Who is responsible for the processing of your personal data
AV Rent Car Lda is responsible for the processing of the personal data of its customers and / or potential clients that fill out their data and the submission of the Consent Form for Marketing Communications of AV Rent Car Lda through this homepage.
How we collect your personal data Your personal data will be collected and processed in the following situations:
1. If you complete your personal data and submit the Consent Form on this Home Page; and / or
2. If you purchase and / or use a product or service provided by AV Rent Car Lda
For what purposes and on what grounds can your personal data be used
Your personal data will be collected and used for Customer Service and Marketing purposes (communication of information, products and services of AV Rent Car Lda), in strict terms that you select in the Consent Form on this homepage.
According to the data protection legislation in force in the European Union (the General Data Protection Regulation), the use of personal data must be justified by at least one legal basis for the processing of personal data. You can consult the explanation of the scope of each of these grounds. *
The legal basis applicable to the collection and use of your personal data for customer service and marketing purposes is your consent.
* Legal basis for the processing of personal data:
. When you have given consent to the processing of your personal data (for this purpose you will be presented with a consent form for the use of your data, which consent may subsequently be withdrawn);
. When processing is necessary to conclude a contract with or execute it;
. When the treatment is necessary to fulfill the legal obligations to which it is subject;
. When processing is necessary to achieve a legitimate interest and our reasons for using it prevail over your data protection rights;
. Data collected by AV Rent Car Lda:
. Contact information
. Name; address; email; telephone; company or organization name
. Personal Information
. Preferred Contact Channel
. Identification data
. Customer number; contract number
. Customer history
. Customer satisfaction ratio; offers received; equipment purchased, including model information, configuration, date of purchase, date of delivery, price, warranty information, purchase details, data collected during meetings, campaign / response history, customer data on equipment and / or services participation in events, complaints history, technical reports, covenants and contracts.
. Application data, website and social networks
. If the customer registered or authenticated, the following data may be used: average application usage (behavior within applications); location information; use of online entertainment; use of the portal of AV Rent Car Lda; use of the social networks of AV Rent Car Lda (for example, visits and publications in the forums).
. Data in the Portal (site)
. If you have registered on our website, you may use the following data: details of how you used the portal, the date and time and nature of your requests, your IP address, data about the device you use to interact with the portal.
How do we keep your personal data safe
We use a variety of security measures, including encryption and authentication tools, to help protect and maintain the security, integrity, and availability of your personal information.
Although data transmission via the internet or website can not guarantee complete security against intrusions, we and our service providers and business partners make every effort to implement and maintain physical, electronic, and procedural safeguards to protect your personal data in accordance with the applicable data protection requirements. Among others, we have implemented the following:
. Restricted personal access to your personal data based on the "need to know" criterion and only within the scope of the purposes communicated;
. Transfer of data collected only in encrypted form;
. Storage of highly confidential data (such as credit card information) only in encrypted form;
. Protection of IT systems through firewalls, in order to prevent unauthorized access to your personal data; and
. Continuous monitoring of access to information technology systems with a view to preventing, detecting and preventing the misuse of your personal data
How long we keep your personal information
We store your data only for as long as is necessary for the purpose for which it was collected.
Once the maximum period of conservation has been reached, your personal data will be irrevocably anonymised (anonymised data may be retained) or destroyed in a secure manner.
How you can change or withdraw your consent
You may at any time change or withdraw your consent, with effect for the future.
The consent granted to AV Rent Car Lda can be withdrawn through the page to remove data (https: // www. / Remove-data), and / or by contacting the telephone number 00351 282 475 088 or by email: personaldata.avrentcar@ gmail.com
If you have any questions regarding our use of your personal data, you should first contact us. In addition, you may contact the Data Protection Officer.
Subject to certain conditions, you may have the right to request us to:
. provide you with additional information about how we use your personal information;
. we provide you with a copy of the personal information you have provided to us;
. we provide you with the personal information you have provided to another party responsible for the treatment at your request;
. update any inaccuracies in the personal data we hold;
. erase personal data whose use is no longer legitimate;
. limit how we use your personal information until the complaint is investigated. Their exercise of these rights is subject to certain exceptions intended to safeguard the public interest (prevention or detection of crimes) or our interest (maintaining professional secrecy). Data Retention Terms Personal data shall be preserved only for the period necessary for the purposes for which it was collected or further processed, and compliance with all applicable legal rules on archiving